We assume at this point that you have now created a exit intent pop-up successfully.
(In case you have not created a pop-up campaign yet, please follow this link.)
Now here is how you test that it really works.
Pop-up campaign has been set to active (On-Site > Pop-Ups > select the campaign > enabled on)?
If personalized coupon pool was your choice for this campaign, are there sufficient codes left or has it expired?
Are the appearance settings too strict?
If you test an abandoned cart pop-up, please check the following:
Cart tagging needs to be working (use the debug toolbar to confirm)
Note: After adding products to the cart, a page load needs to happen to have Nosto pick up the updated cart content.
If you test an exit intent pop-up, please check the following:
Load the page and keep the mouse cursor within the tab/window
Wait for the page to fully load
Move the mouse cursor out of the window/tab
With the Nosto pop-ups, there are a few technicalities to consider:
We do not show 2 pop-ups on top of each other
Our pop-ups have a ribbon active by default. So when pressing X it minimizes
Ribbon-sized pop-ups are still counted as shown, as they are and remain visible and can be reopened
Once you click on “No thanks…” the pop-up will be *permanently* closed
On the next page load after that, Nosto will be able to trigger another pop-up
If you want to deactivate the ribbon go to the pop-up campaign > visual settings > Ribbon On/Off
If you test a Season Sales and have a New Customer pop-up as well, please keep in mind the pop-up priority order.
This should trigger your exit intent pop-up. If it does not please feel free to contact and inform us with the steps already taken.