Facebook User Is Not Ad Account Admin

User who connects Facebook’s ad assets to Nosto needs to manage associated ad account as an administrator. If you were shown this error message, you don’t have administrator access to ad account and the connection wizard will terminate. Ask a person or party managing your Facebook ad account as an admin to escalate your access-level to administrator or to connect Nosto to Facebook on behalf of you. In case you need to add additional user to access Nosto’s admin-panel, read guidelines here.

Ad Account Status Invalid

If ad account’s status is invalid, very likely your ad account’s status is unsettled either due to missing or invalid payment method or if ads on the account have previously violated Facebook’s ad policy. Luckily, based on our experience most common reason for unsettled-status has been failed payment if Facebook has not been able to charge your payment method e.g. credit card. Review your ad account’s status in your Facebook Business Manager [LINK] and follow Facebook’s guidelines how to re-enable it or create a new ad account and connect Nosto using the new one.

User Is Not Facebook Page’s Admin

A user who connects Facebook’s ad assets to Nosto needs to manage company’s Facebook Page as an administrator. If you were shown this error message, you don’t have administrator access to Facebook page and the connection wizard will terminate. Ask a person or party managing your Facebook page as an admin to escalate your access-level to administrator or to connect Nosto to Facebook on behalf of you. In case you need to add additional user to access Nosto’s admin-panel, read guidelines here.

Ad Account Doesn’t Have Tracking Pixel

If you get shown this error message, your ad account doesn’t have tracking pixel or the ad account doesn’t manage this as an admin.

Business Manager Not A Pixel Admin

A business manager on Facebook who manages and creates campaigns also needs to be a Pixel Admin for the selected tracking pixel. If you come across an issue where a business manager is not the admin, follow the steps in the video and ask the person or party who administrates your tracking pixel to invite you as an admin based on your Business Manager ID.

User Is Not Business Manager

The user who tried to connect is not an admin for business manager. Make sure that user on Facebook can access and control the selected business manager as an administrator.

Instagram Account

The user who tried to connect might not be Instagram accounts administrator. Review Instagram account’s administrator settings and try again.

Permission Errors

Any unexpected error while connecting Nosto to Facebook ad assets is likely due to temporarily error in the connection attempt between Nosto and Facebook. In event of seeing unexpected error message, please try again after a few minutes and again after an hour and if the issue still occurs, the error might be an actual system error requiring further review. If the error persistently occurs after a while, please contact Nosto’s support and report the incident. Screencapture of Nosto’s user interface where the error message is visible always helps us to understand the nature of the issue better and when it occurred, so if possible please share one!

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