We assume at this point that you have now created a exit intent pop-up successfully.

(In case you have not created a pop-up campaign yet, please follow this link.)

Now here is how you test that it really works.

  • Pop-up campaign has been set to active (On-Site > Pop-Ups > select the campaign > enabled on)?
  • If personalized coupon pool was your choice for this campaign, are there sufficient codes left?
  • Are the appearance settings too strict?
  • If advanced rules apply, have these been met?
  • Should it still not work, please open an incognito/private browsing session and activate the debug toolbar. 

If you test an abandoned cart pop-up, please check the following:

  • Cart tagging needs to be working (use the debug toolbar to confirm)
    Note: After adding products to the cart, a page load needs to happen to have Nosto pick up the updated cart content.

If you test an exit intent pop-up, please check the following:

  • Load the page and keep the mouse cursor within the tab/window
  • Wait for the page to fully load
  • Move the mouse cursor out of the window/tab

With the Nosto pop-ups, there are a few technicalities to consider:

  • We do not show 2 pop-ups on top of each other
  • Our pop-ups have a ribbon active by default. So when pressing X it minimizes
  • Ribbon-sized pop-ups are still counted as shown, as they are and remain visible and can be reopened
  • Once you click on “No thanks…” the pop-up will be *permanently* closed
  • On the next page load after that, Nosto will be able to trigger another pop-up
  • If you want to deactivate the ribbon go to the pop-up campaign > visual settings > Ribbon On/Off

If you test a Season Sales and have a New Customer pop-up as well, please keep in mind the pop-up priority order.

This should trigger your exit intent pop-up. If it does not please feel free to contact and inform us with the steps already taken.

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