Sometimes you may find that a particular content creator's posts are not relevant to your campaign's needs.
When this happens you may wish to remove their account from the list so that the system stops their posts from appearing in your Stack. There are two ways of blocking a user's content from being ingested into your Stackla.
BLOCK AT A TERM LEVEL
If you happen to know the Twitter or Instagram Term that is currently Aggregating the respective content, you can add this user's handle to a Blacklist.
To do this, simply follow the instructions below:
Go to Aggregate > Manage Terms
Locate the Term and Select Edit
Click on the Advanced Tab
Add the respective User Name under the Blacklist section
BLOCK FROM MANAGE CONTENT
Alternatively, if you simply wish to remove this content from within your Stack and block it from within the Manage Content Screen.
To do this, simply follow the instructions below:
Go to Curate > Manage Content
Locate a post from the Content Creator that you wish to Ban
Click on the More Actions button, and select Inappropriate Content from the overflow menu
From here you will be presented with a Modal to Remove the Content and/or Ban the User
UNBAN A USER
To Un-Ban a User this, simply follow the instructions below:
Go to Users > Banned Users
Find the respective user you wish to Un-Ban
Click on the Enable button and their content will start being added to Stackla again
For any further questions or queries, please send an email to support@stackla.com or submit a request and our support team will get back to you.