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What to Expect from a Beta Product: A Guide for Our Customers
What to Expect from a Beta Product: A Guide for Our Customers

This guide will help you understand what beta products are, what you can expect, and how you can participate in making our product better.

Tuukka Häkkinen avatar
Written by Tuukka Häkkinen
Updated over 2 months ago

What Is a Beta Product?

A beta product is a version of our software that is nearly complete but still undergoing final testing and refinement. It's available to select users before the official public release. Beta releases are crucial in helping us identify any remaining bugs or areas for improvement while ensuring the product performs well in real-world environments.

What to Expect from a Beta Product

  1. New and Innovative Features: Beta products often include new or enhanced features that aren’t yet available in the current product version. As a beta user, you'll have early access to these updates.

  2. Ongoing Improvements: While we strive to provide stable beta versions, you might encounter minor bugs or functionality issues as we fine-tune the product. We greatly appreciate your patience and feedback in this phase.

  3. Frequent Updates: Since beta products are still in development, we may release frequent updates to fix issues, improve features, or adjust functionality based on your feedback.

  4. Limited Availability: Beta products are typically offered to a select group of customers who can provide valuable feedback. If you’re part of the beta program, you’re directly helping shape the future of our product.

How to Use a Beta Product

  1. Access: If you’ve been invited to join the beta program, you’ll receive or can ask for instructions on how to access the beta version, but often documentation is limited or not available online. Beta products may be also available as a separate version of our platform or as an added feature within your existing account.

  2. Explore New Features: We encourage you to explore the new features and use the product as you normally would. This will help us see how the product functions in your real-world business environment.

  3. Report Issues: If you encounter any bugs or issues, please let us know! Most beta programs include a feedback tool or form for reporting problems or suggesting improvements. Your input is essential to helping us create a smooth, final release.

  4. Stay Updated: Keep an eye out for announcements or updates during the beta period. These updates may include fixes or improvements based on your feedback.

How to Provide Feedback

  1. Feedback Channels: We’ll provide specific channels (e.g., in-product feedback chat, emails, or support tickets) for you to share your thoughts, report issues, or ask questions.

  2. Be Specific: When providing feedback, the more details you can share, the better. Let us know what worked well, what didn’t, and any suggestions for improvement.

  3. Don’t Hesitate: Even if an issue seems minor, your feedback is incredibly valuable. We rely on your experience to help us create a product that works seamlessly for everyone.

Benefits of Participating in a Beta Program

  • Early Access: Be among the first to try out new features and capabilities.

  • Direct Influence: Your feedback plays a crucial role in shaping the final product.

  • Exclusive Input: Gain insight into future developments of our platform.

  • Stronger Partnership: By collaborating with us in the beta phase, you help us ensure the final product meets your needs.

Wrapping Up

Participating in a beta program is an exciting opportunity to influence product development while gaining early access to new features. We’re grateful for your time and input, and we’re committed to making sure the final product exceeds your expectations.

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