Settings and Troubleshooting FAQ

How does the Nosto blacklist feature work in connection with a 3rd party?

Marketing permission, unsubscribe list, blacklist

Written by Dan Macarie
Updated over a week ago

Is Nosto ADA compliant?

ADA / WCAG compliance

Written by Dan Macarie
Updated over a week ago

Why is PageSpeed suggesting that 10 minute cache expiration of the script is too low?

Written by Dan Macarie
Updated over a week ago

What is the refSrc parameter?

Usage of refSrc

Written by Dan Macarie
Updated over a week ago

How to fix the Nosto's default carousel issue

This applies only to those not working carousels implemented via the Nosto's template gallery

Written by Jacopo Carassai
Updated over a week ago

Can I lazy load the images in my recommendation slot?

Do you want to get the graphic content of your Nosto's slot loaded only when it literally hits the screen? Here we show you how it is done.

Written by Jacopo Carassai
Updated over a week ago

How do I hide/show a recommendation slot on mobile?

Act on the element's visibility with a few lines of code to hide or show the recommendation slot on mobile devices

Written by Jacopo Carassai
Updated over a week ago

How can website visitors opt-out of cookies and data collected and processed by Nosto ?

In the context of GDPR or similar legislation, what should you do if a customer asks you to disable cookies and data processed by Nosto.

Written by Dan Macarie
Updated over a week ago

Marketing Permission Tagging

In context of GDPR: How Nosto Manages Direct Marketing Permission And Consent For Email Marketing

Written by Lari Lehtonen
Updated over a week ago

Dynamic pricing - using price variations

Written by Hannu Pölönen
Updated over a week ago

How to integrate and use User Generated Photography

Read how and why to use platforms Yotpo, Foursixty or Olapic for user-generated content and how these integrate with Nosto

Written by Jan Soerensen
Updated over a week ago

Live Feed In Dashboard

Live feed of your customer activity on the site

Written by Dan Macarie
Updated over a week ago

Analytics: Overview

Main statistics in one place and how to read them

Written by Dan Macarie
Updated over a week ago

Dashboard Overview

Dashboard introduces the activity on the site

Written by Dan Macarie
Updated over a week ago

Settings: Multi-Currency

Dashboard information on Multi-Currency

Written by Dan Macarie
Updated over a week ago

Settings: Account Settings

Dashboard information about the account settings

Written by Dan Macarie
Updated over a week ago

Settings: Authentication Tokens

API tokens

Written by Dan Macarie
Updated over a week ago

Settings: Report Recipients

Detailed product and order reports

Written by Dan Macarie
Updated over a week ago

Settings: Order Report

Order and Product report

Written by Dan Macarie
Updated over a week ago

Settings: User Management

Only visible to account owners

Written by Dan Macarie
Updated over a week ago

Tools: Product Reindex/Update

How reindexing works and when to use

Written by Dan Macarie
Updated over a week ago

Tools: Coupon Codes

Coupon codes (Voucher) for triggered email and pop-up campaigns

Written by Dan Macarie
Updated over a week ago

Tools: Sender Addresses

Adding and removing the "From" addresses in triggered email campaigns

Written by Dan Macarie
Updated over a week ago

Tools: Product Blacklist

How to block/remove products from our features

Written by Dan Macarie
Updated over a week ago

Tools: Browse Products

Individual product information from the Nosto point-of-view

Written by Dan Macarie
Updated over a week ago

Missing Or Invalid Token

API Token missing / invalid. How to reconnect?

Written by Dan Macarie
Updated over a week ago

Mobile devices FAQ

Written by Dan Macarie
Updated over a week ago

Product Images and Related Issues

Written by Dan Macarie
Updated over a week ago

How Can I Change My Password?

Written by Dan Macarie
Updated over a week ago

My Shop’s Domain Has Changed, How To Proceed

Written by Dan Macarie
Updated over a week ago

Products With Multiple Prices (configurable products)

Written by Dan Macarie
Updated over a week ago

Localization And Language Support

Written by Dan Macarie
Updated over a week ago

My Shop’s Main Currency Is Incorrect

Written by Dan Macarie
Updated over a week ago

Dynamic Pricing Support

Written by Dan Macarie
Updated over a week ago

How to Change Price and Currency Format?

Changing the format of the Price and Currency

Written by Dan Macarie
Updated over a week ago

Nosto admin login and how to access the service

Written by Dan Macarie
Updated over a week ago

User And Merchant Accounts and Log-In Issues

User management, Accounts, Password reset

Written by Dan Macarie
Updated over a week ago

Visitors are displayed, but product feed is empty

Written by Dan Macarie
Updated over a week ago

Traffic not visible in dashboard

Written by Dan Macarie
Updated over a week ago

Conversion Rates and Their Meanings

How is the Conversion Rate calculated and what it means on different sections of the Nosto Admin Panel

Written by Dan Macarie
Updated over a week ago

How Does Nosto Calculate Stats?

Statistics

Written by Dan Macarie
Updated over a week ago

What Is an Abandoned Cart Rate?

Written by Dan Macarie
Updated over a week ago

Suspiciously Low Cart Abandonment Rate

Written by Dan Macarie
Updated over a week ago

Sales Tracking Is Not Working (Zero Orders)

No tracking

Written by Dan Macarie
Updated over a week ago

Cart abandonment rate is 100%

Written by Dan Macarie
Updated over a week ago

Exclude Nosto Bot From Analytics

Nosto bot, analytics

Written by Dan Macarie
Updated over a week ago

Exclude IP-addresses From Analytics

Ho to exclude IPs from analytics

Written by Dan Macarie
Updated over a week ago

Can I Send Statistics Summary As an Email?

Written by Dan Macarie
Updated over a week ago

What do you consider as sales through Nosto?

Pricing, Attribution model, sales through Nosto

Written by Dan Macarie
Updated over a week ago

Google Analytics and Nosto

How Nosto works together with Google Analytics and what discrepancies you can expect

Written by Kate Leske
Updated over a week ago

What if my store’s front page uses different domain than the actual store?

Written by Dan Macarie
Updated over a week ago

Re-crawling Persistently Fails

Written by Dan Macarie
Updated over a week ago

Page populates content using Ajax or is SPA

Written by Dan Macarie
Updated over a week ago

How to solve the MMenu add-on issue

What is MMenu and how to fix the issues created by MMenu

Written by Dan Macarie
Updated over a week ago

Overlapping CSS class-names

Written by Dan Macarie
Updated over a week ago

Leverage Custom Product Attributes

Written by Dan Macarie
Updated over a week ago

Does Nosto Support Languages Read Right to Left

Written by Dan Macarie
Updated over a week ago

Nosto and Search Engine Optimization

SEO

Written by Dan Macarie
Updated over a week ago

Do I need to update my privacy policy?

Written by Dan Macarie
Updated over a week ago

Is the service secure?

Written by Dan Macarie
Updated over a week ago

How to Terminate Service?

How to Stop using Nosto?

Written by Dan Macarie
Updated over a week ago

What happens if Nosto suffers an outage?

Written by Dan Macarie
Updated over a week ago

Nosto’s bot crawler’s header / agent details

How can i whitelist the Nosto crawler for my closed dev environment?

Written by Dan Macarie
Updated over a week ago

Where are your servers located?

Written by Dan Macarie
Updated over a week ago

Nosto On a Dedicated Mobile Site

Written by Dan Macarie
Updated over a week ago

Speed Up Nosto Load Time

Written by Dan Macarie
Updated over a week ago

Tag Managers and Nosto

Written by Dan Macarie
Updated over a week ago

Nosto And Single Page Apps (SPA)

Written by Dan Macarie
Updated over a week ago

Replacing Search Query Parameter With Tagging

Written by Dan Macarie
Updated over a week ago

Common errors when connecting e-commerce software with Nosto

Written by Dan Macarie
Updated over a week ago

Adding product review ratings to your Recommendation templates

Written by Lari Lehtonen
Updated over a week ago

Items out of stock and sold out items

Written by Dan Macarie
Updated over a week ago

Nosto And SSL (Https)

http vs. https

Written by Dan Macarie
Updated over a week ago

Understanding The Product Update And Creation Process

Written by Dan Macarie
Updated over a week ago

Account Connection Conflict

Written by Dan Macarie
Updated over a week ago