Settings and Troubleshooting FAQ

Read frequent questions and get answers right away.

Lari Lehtonen avatar Jan Soerensen avatar Jacopo Carassai avatar +4
75 articles in this collection
Written by Lari Lehtonen, Jan Soerensen, Jacopo Carassai and 4 others

How does the Nosto blacklist feature work in connection with a 3rd party?

Marketing permission, unsubscribe list, blacklist
Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Is Nosto ADA compliant?

ADA / WCAG compliance
Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Why is PageSpeed suggesting that 10 minute cache expiration of the script is too low?

Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

What is the refSrc parameter?

Usage of refSrc
Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

How to fix the Nosto's default carousel issue

This applies only to those not working carousels implemented via the Nosto's template gallery
Jacopo Carassai avatar
Written by Jacopo Carassai
Updated over a week ago

Can I lazy load the images in my recommendation slot?

Do you want to get the graphic content of your Nosto's slot loaded only when it literally hits the screen? Here we show you how it is done.
Jacopo Carassai avatar
Written by Jacopo Carassai
Updated over a week ago

How do I hide/show a recommendation slot on mobile?

Act on the element's visibility with a few lines of code to hide or show the recommendation slot on mobile devices
Jacopo Carassai avatar
Written by Jacopo Carassai
Updated over a week ago

How can website visitors opt-out of cookies and data collected and processed by Nosto ?

In the context of GDPR or similar legislation, what should you do if a customer asks you to disable cookies and data processed by Nosto.
Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Marketing Permission Tagging

In context of GDPR: How Nosto Manages Direct Marketing Permission And Consent For Email Marketing
Lari Lehtonen avatar
Written by Lari Lehtonen
Updated over a week ago

Dynamic pricing - using price variations

Hannu Pölönen avatar
Written by Hannu Pölönen
Updated over a week ago

How to integrate and use User Generated Photography

Read how and why to use platforms Yotpo, Foursixty or Olapic for user-generated content and how these integrate with Nosto
Jan Soerensen avatar
Written by Jan Soerensen
Updated over a week ago

Live Feed In Dashboard

Live feed of your customer activity on the site
Konstantin avatar
Written by Konstantin
Updated over a week ago

Analytics: Overview

Main statistics in one place and how to read them
Konstantin avatar
Written by Konstantin
Updated over a week ago

Dashboard Overview

Dashboard introduces the activity on the site
Konstantin avatar
Written by Konstantin
Updated over a week ago

Settings: Multi-Currency

Dashboard information on Multi-Currency
Konstantin avatar
Written by Konstantin
Updated over a week ago

Settings: Account Settings

Dashboard information about the account settings
Konstantin avatar
Written by Konstantin
Updated over a week ago

Settings: Authentication Tokens

API tokens
Konstantin avatar
Written by Konstantin
Updated over a week ago

Settings: Report Recipients

Detailed product and order reports
Konstantin avatar
Written by Konstantin
Updated over a week ago

Settings: Order Report

Order and Product report
Konstantin avatar
Written by Konstantin
Updated over a week ago

Settings: User Management

Only visible to account owners
Konstantin avatar
Written by Konstantin
Updated over a week ago

Tools: Product Reindex/Update

How reindexing works and when to use
Konstantin avatar
Written by Konstantin
Updated over a week ago

Tools: Coupon Codes

Coupon codes (Voucher) for triggered email and pop-up campaigns
Konstantin avatar
Written by Konstantin
Updated over a week ago

Tools: Sender Addresses

Adding and removing the "From" addresses in triggered email campaigns
Konstantin avatar
Written by Konstantin
Updated over a week ago

Tools: Product Blacklist

How to block/remove products from our features
Konstantin avatar
Written by Konstantin
Updated over a week ago

Tools: Browse Products

Individual product information from the Nosto point-of-view
Konstantin avatar
Written by Konstantin
Updated over a week ago
Debugging And Technical FAQ

What if my store’s front page uses different domain than the actual store?

Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Re-crawling Persistently Fails

Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Page populates content using Ajax or is SPA

Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

How to solve the MMenu add-on issue

What is MMenu and how to fix the issues created by MMenu
Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Overlapping CSS class-names

Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Leverage Custom Product Attributes

Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Does Nosto Support Languages Read Right to Left

Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Nosto and Search Engine Optimization

SEO
Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Do I need to update my privacy policy?

Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Is the service secure?

Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

How to Terminate Service?

How to Stop using Nosto?
Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

What happens if Nosto suffers an outage?

Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Nosto’s bot crawler’s header / agent details

How can i whitelist the Nosto crawler for my closed dev environment?
Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Where are your servers located?

Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Nosto On a Dedicated Mobile Site

Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Speed Up Nosto Load Time

Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Tag Managers and Nosto

Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Nosto And Single Page Apps (SPA)

Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Replacing Search Query Parameter With Tagging

Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Common errors when connecting e-commerce software with Nosto

Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago

Adding product review ratings to your Recommendation templates

Lari Lehtonen avatar
Written by Lari Lehtonen
Updated over a week ago

Items out of stock and sold out items

Dan Macarie avatar
Written by Dan Macarie
Updated over a week ago