Skip to main content
All CollectionsUGCUGC TroubleshootingOnsite UGC Widgets Troubleshooting
Troubleshooting: Why some videos are not played directly in the Widget?
Troubleshooting: Why some videos are not played directly in the Widget?
Alina Marques avatar
Written by Alina Marques
Updated over a month ago

In some occasions you might notice that some videos can't be played directly from the onsite widgets and when the user clicks on the play icon Nosto will redirects the end user to the original post in the source network.

This behaviour is due to limitations that some social networks put in place, specially Instagram, that in some occasions prevent us from downloading the original video assets once the rights have been approved.

In those occasions if we can't access the original asset we will redirect the user to watch the video directly in the social network instead.

Did this answer your question?