In order to aggregate content from Facebook, you will need to connect either a Facebook User, App or Business Account.

Depending on the type of Content you wish to ingest, you will need to select the most appropriate method of connecting.

The below table highlights what content will be ingested based upon the token authenticated.

Connection Type

Page Content

Fan Posts

Comments

Facebook User Token

Y

Limited

Limited

Facebook App Token

Y*

Limited

Limited

Facebook Page Token

Y

Y

Y

Fan Posts and Comments ingested using a User Token and/or App Token will not include the content creators Username, User Handle and/or Avatar.

Facebook App Tokens will not be able to ingest content from Pages which have been aggregated.

CONNECT FACEBOOK USER & PAGE

  1. To connect your Facebook User & Page Tokens, simply Navigate to Settings > Social Tokens

  2. Select Connect Facebook and Instagram Accounts to authorize Stackla on your Facebook account

Screen_Shot_2019-07-08_at_11.04.25_AM.png

Note: In order to generate a Page Token, your User account must be an Administrator of the respective page(s). Administrators are any users who have Admin, Editor, Moderator, Advertiser or Analyst roles.

REMOVING TOKENS

  1. If you need to remove any User, App or Page Token from your Stack, navigate to Settings > General > Social Data Access

  2. You can then click Remove on the respective Accounts you no longer want associated.

For any further questions or queries, please send an email to support@stackla.com or submit a request and our support team will get back to you.

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