Why is my Advocate Community blank?
If your community is blank, it simply means that no one has yet Connected and Stackla has been able to Identify any Content Creators to reach out to. Stackla identifies Advocates based upon Instagram content aggregated from Business Mentions, Business Photo Tags or GoConnect Social Uploads, or Rights Managed Hashtag content.

Can I share my Advocate Community with Advocates who have not been identified or recommended via Stackla?
Yes, you can encourage whoever you want to join your Advocate Community by simply sharing the URL to your Advocate Community Portal.

How often are new Advocates identified?
Stackla runs the process of identifying potential Advocates for a brand to reach out to, and their level of relevance daily.


What is the URL to my Advocate Community Portal?
It will be stackname.stackla.social

Can I pick my own domain for my Advocate Community Portal?
Currently Stackla does not offer this service.

How does Co-Pilot determine which Advocates to Recommend?
Using Deep Learning, Co-Pilot determines relevance based upon a number of factors including:

  • Number of Aggregated, Published and Rights Managed Posts

  • Visual Recognition Concepts

  • Approved and Rejected Submissions

  • Engagement Data for Connected Advocates

The Recommended Advocates are a shortlist which Co-Pilot believe will be most relevant for any active Creative Briefs you have at time.

How do I adjust what information is displayed in the Community listings?
It is possible to adjust what columns and how many Advocates are displayed in the Community Listings by following this guide.

How do I know if a Submission has been made?
Users with the Owner role in Stackla will receive an email when someone submits a content - once a day in a batch.

How do I review Submissions made to a Creative Brief?
You can review all Submissions made to a Creative Brief by following this guide.

Can I add Submissions to a Widget / Event Screen or Email?
All submissions made to a Creative Brief will have associated Tiles which can be used in Widgets, Event Screens, Emails or pushed to Ads. To find out how to find these Tiles, follow this guide.

How do I download Submissions?
All submissions made to a Creative Brief will have the Assets added to your Stackla Asset Manager instance. You can download these Assets either individually or by baulk by following this guide.

How do I download participant information to fulfil a Submission?
You can download all relevant participant and submission data from within the respective Creative Brief details page. To find out how, follow this guide.

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