In order to aggregate any Instagram content, you will first need to Connect Facebook & Instagram Accounts to your Stack.
NOTE: The following process simply follows the Facebook Authentication process. Before you begin, please ensure that your Instagram Account is a Business Account and has been connected to a Facebook Page. To find out how to do this, click here
To connect social accounts to Visual UGC follow these steps:
Log in to Visual UGC
Click Settings > Social Tokens from the main navigation menu
Click Connect Facebook and Instagram Accounts and follow the prompts of Facebook's authentication process, to connect your available tokens to your stack
Once the steps above are completed please ensure that the connections list within your stack always includes a Facebook User Account (Self Signed Ingestion connection type), as well as any of your desired Facebook Page/Instagram Business accounts.
You may also see relevant prompts in various places across your stack, when you have not previously connected your social accounts or when your stack is unable to detect a working connection.
For any further questions or queries, please send an email to firstname.lastname@example.org and our support team will get back to you.