Nosto

Katharina Andres

A complete guide to using Nosto’s Post Purchase Upsell on Shopify — setup, testing, design, and optimization tips included.

Post Purchase Upsell (Shopify)

Understand when the offer appears, how it’s processed, and why this feature helps increase AOV without disrupting the checkout flow.

What is Post Purchase Upsell and How Does It Work?

Step-by-step instructions to activate Post Purchase Upsell in both Nosto and your Shopify admin.

Enabling Post Purchase Upsell in Nosto and Shopify

See what your customers will experience, what you can adjust in Nosto, and where Shopify’s styling takes over.

Styling Overview & Customization (and its Limits)

Understand what’s needed for Post Purchase Upsell to work, and which limitations are defined by Shopify.

Requirements and Shopify Limitations

Learn what the feature is, how to enable it, and what’s required for it to work.

Get Started

Check the key requirements and explore two safe ways to test your campaign - in staging or in a live store.

Testing Post Purchase Upsell: Pre-Conditions and Setup Options

Use this guide to understand common reasons why your Post Purchase Upsell offer might not appear.

Troubleshooting: Why Isn’t My Upsell Showing?

Make sure your setup works correctly and troubleshoot common issues.

Testing & Validation

Follow this step-by-step guide to set up your Post Purchase Upsell campaign in Nosto – fast, simple, and fully under your control.

Setting Up a Campaign: How To Do It

Understand how the post purchase timer works, where to configure it, and what to keep in mind when adjusting the settings.

Timers, Urgency, and What to Consider

Learn how discounts work in Post Purchase Upsell campaigns and what to consider when applying them.

Using Discounts in Your Post Purchase Offers

Build and optimize your upsell campaigns using product logic, discounts, and targeting.

Campaign Setup & Tactics

Learn how partially paid orders can happen, how Shopify handles them, and what you should do to avoid issues with unpaid upsell items.

Handling Partially Paid Post Purchase Orders

Everything you need to know, answers to edge cases and important implementation details you shouldn’t miss.

FAQ & Operational Notes

Find answers and get help from Intercom Support and Community Experts

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