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Learn how to use Post-Purchase Upsell for Shopify

Post-Purchase Upsell (Shopify)

Understand when the offer appears, how it’s processed, and why this feature helps increase AOV without disrupting the checkout flow.

What is Post-Purchase Upsell and How Does It Work?

Step-by-step instructions to activate Post-Purchase Upsell in both Nosto and your Shopify admin.

Enabling Post-Purchase Upsell in Nosto and Shopify

See what your customers will experience, what you can adjust in Nosto, and where Shopify’s styling takes over.

Styling Overview & Customization (and its Limits)

Understand what’s needed for Post-Purchase Upsell to work, and which limitations are defined by Shopify.

Requirements and Shopify Limitations

Learn what Post-Purchase Upsell is, how to enable it, and what’s required for it to work.

Get Started

Check the key requirements and explore two safe ways to test your campaign - in staging or in a live store.

Testing Post-Purchase Upsell: Pre-Conditions and Setup Options

Use this guide to understand common reasons why your Post-Purchase Upsell offer might not appear.

Troubleshooting: Why Isn’t My Upsell Showing?

Make sure your setup works correctly and troubleshoot common issues.

Testing & Validation

Follow this step-by-step guide to set up your Post-Purchase Upsell campaign in Nosto – fast, simple, and fully under your control.

Setting Up a Campaign: How To Do It

Understand how the post-purchase timer works, where to configure it, and what to keep in mind when adjusting the settings.

Timers, Urgency, and What to Consider

Learn how discounts work in Post-Purchase Upsell campaigns and what to consider when applying them.

Using Discounts in Your Post-Purchase Offers

Build and optimize your upsell campaigns using product logic, discounts, and targeting.

Campaign Setup & Tactics

Learn how partially paid orders can happen, how Shopify handles them, and what you should do to avoid issues with unpaid upsell items.

Handling Partially Paid Post-Purchase Orders

Make sure your fulfillment system respects Shopify’s hold logic so you don’t miss or double-ship upsell items.

Avoid Fulfillment Issues with Post-Purchase Upsell

Learn how to reliably tag and identify orders that include a Nosto Post-Purchase Upsell, using Shopify Flow.

How to Identify Post-Purchase Upsell Orders in Shopify

Everything you need to know, answers to edge cases and important implementation details you shouldn’t miss.

FAQ & Operational Notes

Find answers and get help from Intercom Support and Community Experts

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